It's easy to forget to disconnect services when employees leave your organization, or when a location closes. When contractual commitments near their notification date, take the time to go through the services you're paying for and make sure each one is still required.
Wireless proliferation and the internet have reduced call volume greatly, which means that many businesses find themselves paying for more trunks than they use. Offices with multiple PRI's should consider running traffic studies to ensure all services are being utilized.
It only takes a year or two, sometimes even less, for some technology types to become obsolete. Analyze your contract to find out if your existing services offer the best combination of performance and price available in the marketplace. Oftentimes it is more cost-effective to replace older solutions with newer ones. For example, a 50Mb Ethernet pipe is less expensive than a 45Mb TDM pipe. Constantly improving the relationship between performance and price in your telecom services portfolio is what telecom expense management is all about.
Shop around to see what other providers are charging for the services you currently use. Remember to include reliability, performance and customer service in your analysis.
Contracts tend to extend over a couple of years, so make sure you take the time to examine how your plan looks when considering the bigger picture.
Expense control is a key success factor of any profitable business. Working with a telecom expense management company can ensure you're only paying for what you need.